Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.
To contribute developed customer relations and administrative skills to a challenging in a hotel.
SUMMARY OF QUALIFICATIONS:
Developed interpersonal skills,having dealt with a diversity of clients,professionals and staff members.
Function well in high-stress atmosphere.
Knowledgeable on both EECO and APTEC computers systems.
1992-Present THE OLIVER HOTEL,Whitewater,KS
Resolved guests' needs.Controlled reservation input utilizing EECO computer system.Handled incoming calls.Maintained daily reports involving return guests，corporate accounts,and suite rentals.Inspected rooms.
1988-1991 WALDEN HOTEL,Walton,KS
Trained personnel.Handled telephone,international fax and telex bookings.Maintained daily and monthly reports tracking demands and guaranteed no-show billing.Utilized APTEC computer for inputting group booking and lists.
1986-1987 WALDEN HOTEL,Walton,KS
Assisted customers.Maintained stock.Opened/closed shop.Tracked best selling novels,and made recommendations to customers.
1983-1985 BETHEL COLLEGE,North Newton,KS
Responsible for general clerical duties.Resolved inquiries.Assisted in locating guest speakers.
Bachelor of Science;Sociology,1983
Furnished upon request.
Candidate's customer relations and administrative skills,essential in the hotel/hospitality field,are emphasized throughout the resume.
Education is de-emphasized because candidate's work history is strong.
Basic Name: diyifanwen
Date of birth: September 12, 1985
Marital Status: Single
Experience: 4 years
Job intention intention : Clerk front desk etiquette Sales Assistant sales director sales representative
Nature of the work:No limitation
the direction of development: the work in the future, I will make full use of what they have learned to abundant energy, constantly and assiduously the spirit of hard work, stability to improve their ability to work with the company development.
Education and experience in September 20xx ~ July 20xx Hengyang Business School of Tourism, hotel management college Cantonese Language skills (good) English (General)
HIGHLIGHTS OF QUALIFICATIONS
•Recent honors graduate of ABC College’s communications program - highly motivated to launch professional sales career
•Excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently
•Technically skilled - cross-platform expertise (Win/Mac) and proficiency in Word, Excel, PowerPoint, QuarkXPress and Photoshop
BA in Communications
GPA: 3.7 (Graduated with honors)
Awards: Student Achievement Scholarship; Communications Honor Society ; Frederick McMillan Award for Academic Excellence
Volunteerism: Save the Children (20xx to Present); Tutor, Miami Family Shelter (20xx to 20xx); Crisis Line Staff, Women’s Center (20xx to 20xx)
ABC RESTAURANT AND LOUNGE
•Handle the setup, service and daily operations of bar serving an international clientele, tourists and business travelers
•Enter orders into POS system; prepare daily sales reports for management; conduct monthly inventory; and perform heavy cash handling and reconciliation functions
•Earned consistent commendations for exemplary service delivery (average of 100 guests per shift)
•Regularly singled out on comment cards for “going above and beyond expectations” and “providing outstanding service and attention to guests.”
•Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele
•Selected and streamlined bar products based on analysis of consumption and sales, resulting in superior inventory and selection for guests
•Developed floor plans for auxiliary bars used for large private parties; Outcomes included faster service, improved efficiency and enhanced guest satisfaction
Server / Bartender
•Served food and beverages at a luxury, historic hotel
•Anticipated and met guests’ needs while working efficiently in a fast-paced environment
•Consistently achieved highest per-night sales averages (out of 10+ servers) by up-selling orders and suggesting add-ons/extras to meals
•Proved the ability to multitask, handle crowds of up to 350 people, resolve customer issues and excel within a demanding, high-volume setting
ACTIVITIES AND INTERESTS
•Travelled independently during two summers to India, Tibet and Guatemala
•Enjoy outdoor recreation activities such as camping, hiking and skiing